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Grundfos buys Dezide software for optimization of production line processes

Dezide’s Advisor-solution is a software product that supports complex problem solving. In a specific situation with a failing technical product, Advisor will guide the operator by suggesting a sequence of questions and repairs. Advisor will continually calculate the optimal sequence to repair based on a goal of solving the problem in fewest possible steps and the lowest possible cost in time, money and risk.

During the last half year a pilot project has been carried out in Grundfos Electronics with the purpose of investigating whether Dezide Advisor can increase the efficiency and precision among employees in the production. The pilot was successful and has now resulted in Grundfos buying the Dezide solution.

It is expected that Advisor can optimize the production processes in several places. For instance it is expected that Advisor will shorten the time it takes to diagnose controllers with 10 – 20%. In addition it is expected that employees in general will become better able to find the exact root cause and repair this correctly in the first attempt. At the present time, controllers often pass through several different and geographically dispersed locations when errors are discovered – so there is a potential of significant savings in time and costs if controllers can be diagnosed and repaired locally. Advisor can also be used as a training tool for new employees that will be able to diagnose controllers much faster.

Advisor also helps ensure that controllers stay on the production line as long as possible by ensuring that only those that cannot be repaired on the production line are removed. Advisor also supports different levels of expertise such that the questions and repairs suggested depend on whether the user is a production line operator or an engineer with a high technical experience.

In general Advisor will support Grundfos Electronics as a learning organization where there will be a gradual development and improvement of a knowledge base on diagnosis and repairs in controllers. This knowledge base will keep improving as experience grows and will hopefully become increasingly useful in more and more processes.

Advisor is the leading product on the market for intelligent problem solving as it can assist with solving even very complex problems with the shortest possible sequence of steps. Grundfos develops the necessary knowledge base in collaboration with Dezide such that Advisor becomes as good at solving complex controller problems as the most highly skilled engineer. The Advisor product is flexible and allows the operator to skip questions that cannot be answered, and in addition it is self-learning and keeps improving itself as more and more problems have been handled.

The project has been carried out in collaboration with Dezide’s partner in Denmark, Hugin Expert A/S. Based on the success in the Grundfos project, Hugin and Dezide are now planning to start a marketing effort in the industrial segment where the Advisor product will be useful in efforts to increase efficiency and precision in production.

Previously Dezide’s solution has mostly been used for customer self-service in telecoms. For instance has TDC in Denmark used Advisor for Internet self-service with great success. An example of this can be seen at: Also sunrise, TDC’s subsidiary in Switzerland, makes use of the software.

Additional information

Claus Skaanning, CEO, Dezide, phone +45 9655 7370

Grundfos is one of the world’s leading manufacturers of pumps with an annual production of around 10 million pumps. Grundfos has 63 sales and production subsidiaries in 38 countries and makes pumps for many different purposes, such as for the construction and manufacturing industries and for water supply. Grundfos also produces motors and electronics. In 2003, Grundfos had revenues of 11.2 billion Danish kroner and more than 11,700 employees world-wide. The company’s strong and well-def

Publisher Contact Information:

+45 96557371

Company profile of Dezide
Past press releases of Dezide.


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