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sunrise – TDC Switzerland – buys Dezide’s software for self service


sunrise becomes Dezide’s first customer outside Denmark.

The purchase of the software was decided after the completion of a successful pilot project where sunrise tested the software both internally and in front of customers.

The purpose with the solution is to offer sunrise’s Internet and mobile subscribers the option of solving their problems by themselves via a web-based problem-solving assistant, and to offer sunrise’s customer service representatives with a tool for more consistent and efficient handling of customer problems. Dezide’s solution guides the user through a sequence of questions until the problem is solved, and continually calculates the shortest sequence to reach a solution. The user interface is flexible and permits users to skip questions that they can’t answer – and in addition it is self-learning such that it keeps improving itself as it handles more and more customer problems.

Dezide will now work hard to assist sunrise in implementing the software successfully such that it will quickly deliver the expected results.


Additional information
sunrise Media Hotline
Mrs. Monika Walser, Executive Director Corporate Communications
Tel. (from abroad): +41 1 300 91 01,
Tel. in Switzerland: 0800 333 000
media@sunrise.net

Claus Skaanning, Dezide, phone +45 9655 7370

sunrise
sunrise is the leading independent telecommunications provider in Switzerland. Over 2.6 million customers enjoy the benefits of sunrise mobile, fixed network, and Internet services. Thanks to the most modern GSM dual-band network in Switzerland, sunrise provides mobile phone coverage to around 99% of the population. A wide range of high-quality voice and data services are provided via a high-performance fiber optic network with a total length of more than 7000 kilometers. As a founding member of the Starmap Mobile Alliance, an association of leading European mobile communications providers, sunrise offers its customers access to first-class services even while they are abroad. sunrise is the brand name of TDC Switzerland AG. The TDC Group owns 100% of the share capital of TDC Switzerland AG.

Dezide
Dezide was established in 2001 as a spinout of Hewlett-Packard. Dezide is now one of the leading providers of intelligent problem solving software that are targeted at Internet Service Providers, Mobile Operators, IT support centers and large defense corporations, to provide end-users with very user-friendly and efficient problem solving guidance and knowledge sharing ability for internal staff.


Publisher Contact Information:

Dezide
+45 96557371
claus.skaanning@dezide.com

Company profile of Dezide
Past press releases of Dezide.

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